The EMS item I sent overseas has not arrived. Is it possible to conduct a search?

We can conduct a search for EMS sent abroad. The acceptance period of a tracking request varies at each destination country. For more information, please refer to the International Mail Conditions (Japanese Version Only).

Download Inquiry Request Form

Please fill out and submit a Inquiry Request Form in the same Branch/Post Office from where you sent the original item. Please note that we cannot take a inquiry request by phone.

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